When working with NoFraud on chargebacks, you may need to locate your chargebacks/disputes dashboard in your payment processor's portal. This article will guide you through the steps of navigating to the correct location on many of the most popular platforms.
Additionally, for clients enrolled in Chargeback Protection and/or Chargeback Management, you may want to create a sub-user for NoFraud to streamline managing your disputes. Although this is not required, we strongly recommend granting us (limited) access to eliminate the need for you to update us about individual cases. Therefore, included in this article are instructions for adding NoFraud as a sub-user.
Go to Paypal Disputes and log in with your Paypal username and password.
Once logged in, the homepage will have two tabs- Open cases and Closed cases:
Open cases: Current dispute cases that require a response.
Closed cases: Dispute cases that you’ve already responded to or the Reply By date has passed.
Either click 'Download dispute report', or each tab will contain a list of relevant cases with the chargeback reason stated. Click View for additional chargeback information:
How to grant NoFraud sub-user access on PayPal:
You can visit the PayPal Help Center for additional instructions or follow the easy steps detailed below:
Go to Account access.
Click Update in the "Manage Users" section.
Click Add User.
Provide the user's information, check each account privilege you're giving this user and click Save.
- Disputes (required)
- Orders/Transactions (preferred)
After logging in with your Braintree username and password, select the Disputes tab from the header menu.
On this page, you can view the current status, reason, and Reply By date of your disputes, and filter your Disputes view by updating the Status and Kind tabs. You can also click on a specific Dispute ID to get more information about a specific case:
By selecting a Dispute ID you will be redirected to a page containing the specific case information, including the Case Number, chargeback amount, linked transactions, and more:
How to grant NoFraud sub-user access on Braintree:
Visit Braintree’s support articles for detailed instructions on adding a sub-user, or follow these steps:
Step 1 - In the Braintree portal, click on the settings icon and select Teams from the dropdown menu.
- Step 2 - Next, hit the '+ New User' button:
- Step 3 - Lastly, enter 'chargebacks[yourcompany]@nofraud.com' in the email field and make sure to check the 'API Access' box. When done, hit 'Create User' and you are ready to go: