FAQs
Frequently asked questions about the NoFraud platform & policies. You can contact us by selecting 'Submit a request' on the header of this page.
- How to Contact NoFraud & Submit a Ticket
- How long is the NoFraud free trial?
- How do I change my profile information?
- What do the NoFraud decisions mean?
- How long will a transaction be under review?
- How can I customize the NoFraud review process to reduce confusion for my customers?
- How can I submit an order to be re-reviewed?
- Will canceling an order in the backend of my website also cancel an order in the NoFraud portal?
- How can I add sub user(s) to my account?
- Why do I have two separate decisions for the same order ID?
- What notification will my customers get when they get declined at the cart during checkout?
- What does clicking the “Report Fraud” button do?
- I’ve received a chargeback, how do I submit it to NoFraud?
- I’ve received a chargeback, but I want to fight it on my own. Do I still have to submit the chargeback to NoFraud in order to be reimbursed?
- How can I check on the status of my recently submitted chargeback?
- How will I be reimbursed for covered chargebacks?
- What documents do I need to provide to be reimbursed for a chargeback?
- How do I set up billing for my account?
- How can I access invoices/account statements?
- I’m a current customer with a billing inquiry not listed in the FAQ. Who should I contact?
- I want to enable Chargeback Protection on my account before my two-week trial has expired. How can I do this?
- Am I insured with Chargeback Protection during my trial period?
- Where can I learn more about the Chargeback Protection Policy?
- Can NoFraud screen an order that came in through my website before integration?
- How do I collect customer device information?
- I don’t see my transactions showing up in the NoFraud portal. What do I do?
- Does enabling the Authorize/Capture functionality mean that I will have to manually capture the payment myself?
- What currency will I be billed in for the NoFraud service?