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  1. NoFraud Help Center
  2. General Information & Other Integrations
  3. FAQs

FAQs

Frequently asked questions about the NoFraud platform & policies. You can contact us by selecting 'Submit a request' on the header of this page.

  • How to Contact NoFraud & Submit a Ticket
  • How long is the NoFraud free trial?
  • How do I change my profile information?
  • What do the NoFraud decisions mean?
  • How long will a transaction be under review?
  • How Can I Customize the Review Process?
  • How can I submit an order to be re-reviewed?
  • Will canceling an order in the backend of my website also cancel an order in the NoFraud portal?
  • How can I add sub user(s) to my account?
  • Why do I have two separate decisions for the same order ID?
  • What notification will my customers get when they get declined at the cart during checkout?
  • What does clicking the “Report Fraud” button do?
  • I’ve received a chargeback, how do I submit it to NoFraud?
  • I’ve received a chargeback, but I want to fight it on my own. Do I still have to submit the chargeback to NoFraud in order to be reimbursed?
  • How can I check on the status of my recently submitted chargeback?
  • How will I be reimbursed for covered chargebacks?
  • What documents do I need to provide to be reimbursed for a chargeback?
  • How do I set up billing for my account?
  • How can I access invoices/account statements?
  • I’m a current customer with a billing inquiry not listed in the FAQ. Who should I contact?
  • I want to enable Chargeback Protection on my account before my two-week trial has expired. How can I do this?
  • Am I insured with Chargeback Protection during my trial period?
  • Where can I learn more about the Chargeback Protection Policy?
  • Can NoFraud screen an order that came in through my website before integration?
  • How do I collect customer device information?
  • I don’t see my transactions showing up in the NoFraud portal. What do I do?
  • Does enabling the Authorize/Capture functionality mean that I will have to manually capture the payment myself?
  • What currency will I be billed in for the NoFraud service?
NoFraud Help Center