NoFraud offers numerous options for you to contact our Support & Analyst teams with any questions, comments, or to report an issue:
You can contact the NoFraud Support team if you have any questions/comments/concerns or if you need any assistance relating to a technical issue or account management:
Submit a Ticket:
You can reach our Support by submitting a ticket directly in the Help Center. On the top banner of the Help Center, select Submit a request:
On the request form, enter your email address, the subject of your ticket, and provide a detailed description of your question/comment/concern:
Additionally, there are optional fields to set the ticket's priority and add any attachments. Once you've completed the fields hit Submit.
Contact Support Via Phone/Email
Phone: 888-773-3669 ext. 2002 (or prompt 2)
Monday-Friday: 9:00 AM - 6:00 PM (Eastern Standard Time)
Weekends & Holidays: Closed
Urgent Support Requests
For urgent technical support issues, such as complete account outage, automatic payment capture failure, or any issue requiring immediate assistance, please submit a ticket and set the Priority field to Urgent.
This inbox is monitored 24/7 (365) and your urgent requests will be responded to within 1-2 hours of submission.
Contact NoFraud Analyst Team
If you have questions/comments about a specific NoFraud decision or review status you can contact our Analyst team 24/7:
Phone: 888-773-3669 ext. 2007 (or select prompt 3)