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How to Contact NoFraud & Submit a Ticket

  • Updated

NoFraud offers numerous options for you to contact our Support & Analyst teams with any questions, comments, or to report an issue:

 

Contact Support

You can contact the NoFraud Support team if you have any questions/comments/concerns or if you need any assistance relating to a technical issue or account management:

Submit a Ticket:

Note: Submitting a ticket is generally the quickest way to contact our Support team. We generally respond to these requests within 1-2 business hours.

 

You can reach our Support by submitting a ticket directly in the Help Center. On the top banner of the Help Center, select Submit a request:

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On the request form, enter your email address, the subject of your ticket, and provide a detailed description of your question/comment/concern:

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Additionally, there are optional fields to set the ticket's priority and add any attachments. Once you've completed the fields hit Submit.

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Contact Support Via Phone/Email

Email: support@nofraud.com

Phone: 888-773-3669 ext. 2002 (or prompt 2)

 

Support Hours:

Monday-Friday: 9:00 AM - 6:00 PM (Eastern Standard Time)

Weekends & Holidays: Closed

 

Urgent Support Requests

For urgent technical support issues, such as complete account outage, automatic payment capture failure, or any issue requiring immediate assistance, please submit a ticket and set the Priority field to Urgent. 

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This inbox is monitored 24/7 (365) and your urgent requests will be responded to within 1-2 hours of submission.

Please Note: Only tickets requiring immediate NoFraud assistance (e.g. complete system outage, automatic payment capture failure etc.) should be set with the Urgent priority status. All other tickets set with the Urgent priority will be responded to by our Support Team during regular business hours.

Contact NoFraud Analyst Team

If you have questions/comments about a specific NoFraud decision or review status you can contact our Analyst team 24/7:

Email: myorder@nofraud.com

Phone: 888-773-3669 ext. 2007 (or select prompt 3)

 

Analyst Hours:

24/7/365

 

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