NoFraud's goal is to eliminate fraud while approving the highest number of transactions possible.
The Review process enables NoFraud to validate even the riskiest transactions. Our review process is highly customizable to fit your company's communication, timeline, and validation etc. preferences.
By default, when a transaction goes under review, a verification email (example below) is sent from firstname.lastname@example.org to your customer if the order cannot be automatically validated by our analyst team (to customize the email domain we use to contact your customers please read this article). There may be additional follow-ups from our analyst team to fully validate certain high-risk orders. This may include phone calls, text messages, and occasionally, NoFraud may even request images from the customer in an attempt to validate a high-risk order.
You can customize various elements of the review process, including which validation methods we use for your customers as detailed below:
While we recommend merchants allow for up to 48 hours for the Review process to be completed, you can modify the time frame in the Review Settings here.
NoFraud will always first attempt to verify a transaction via various internal methods. If we are unable to verify an order based on the data alone, we will contact your customer in an attempt to validate the order. We utilize numerous contact methods (email, text message, phone call etc.), depending on which aspects of your customer's order data we were able to validate. For example, we will only send your customer a verification email if we are certain that the email address used to place the order belongs to the actual cardholder.
You are able to limit & customize which verification methods we use for your customers in the Review Settings here.