By default, NoFraud will only screen orders that come through your site after integrating with our service. Any orders that came to your site prior to integration, or is skipped by NoFraud for any reason, can still be screened via manually uploading it/them to our system.
Manually Uploading Unscreened Orders
To manually upload unscreened transactions, navigate to the NoFraud Portal Transactions page. At the bottom right-hand side of the page, there will be an Upload Transactions button:
Once on the Upload Transaction page, please download the example .csv file, fill out all the fields with the order data that you want to be screened (removing the customer.ID and merchant columns), then upload it to the portal for a decision from NoFraud. Please ensure that your file is in the .csv format, otherwise, you receive an error message.
The column headers are case sensitive and we suggest copying them identically from the sample .csv. Additionally, If the file shows as having 0 orders, it is likely due to a formatting error somewhere within the file. The formatting error is not always visibly obvious, so we suggest you remove all formatting before uploading the .csv.
You can remove formatting when creating the file with one of these options:
1. Pasting without format: Use pasting without format (Ctrl + Shift + V [PC] or Cmnd + Shift + V [Mac]) to paste the data into a blank Google Sheet, and then export that data as a .csv.
2. Clear formatting: Paste the data into a blank Google Sheet. Go to Format > Clear Formatting. Export that data as a .csv file.