Once a chargeback is submitted, a case will be created in the NoFraud portal with a current status of Pending with a message under notes stating Case Under Review.
When the case is determined to be eligible, we will dispute the chargeback with your processor on your behalf. The analyst working on your case may reach out to you for additional documentation needed for the dispute. If additional information is requested, please upload the requested documentation to the portal at your earliest convenience to ensure eligibility.
Once all necessary documentation is received, the chargeback case’s current status will change to Processing, with a message under notes stating Case Pending Resolution. At this time, you will be reimbursed for the chargeback.
If the chargeback is determined to be ineligible, the current status will change to Closed and the message under notes will state Case Closed and Lost.