NoFraud Decision vs. Gateway Decisions:
On a transaction page within the NoFraud portal you will notice two distinct decisions:
- The NoFraud decision - An actionable and robust decision that is based on NoFraud's intuitive AI and/or after a review by our team of Fraud Analysts. In the portal, the NoFraud decision is located in the Trust/Risk Indicators section.
- Gateway decision - This reflects the transaction status as determined by your payment gateway, based on minimal data and analysis. We never recommend basing order actions based on a gateway decision, which will regularly differ from NoFraud's more robust decision. The gateway decision can be found on a transaction's header within the NoFraud portal.
Note: Chargeback Protection eligibility is based solely on an order's NoFraud decision (never on the gateway decision).