The NoFraud BigCommerce app offers numerous settings to fully customize your experience and order fulfillment process based on NoFraud's decisions.
Where To Find NoFraud's Decision In BigCommerce
If you have the Staff Notes setting enabled, you can find NoFraud's order decision directly in the BigCommerce portal in the Staff Notes. To locate Staff Notes in BigCommerce, open the Action menu and select View Notes.
In the Order Comments and Notes section, you will find the Staff Notes with the NoFraud decision in addition to a link to the transaction in the NoFraud portal.
BigCommerce Order Status
NoFraud aims to ensure your order fulfillment & shipment process is seamless based on our fraud screening and decision. Thus, we offer a variety of BigCommerce order status customizations to ensure that you can customize & automate your workflow based on NoFraud decisions.
Pass Order Status Setting:
By default, NoFraud will Use Existing Status for orders that receive a Pass decision. Meaning, we will not make any changes to the BigCommerce order status when an order Passes, and whatever order status was previously in place when the order was successfully processed (e.g. Awaiting Fulfillment etc.) will remain.
However, by setting a custom Pass Order Status in the NoFraud portal (Settings > Advanced), we will automatically update the BigCommerce order status for Pass orders to the status of your choosing. For example, if your default status is Awaiting Fulfillment and you set your Pass Order Status to Awaiting Shipment, then whenever NoFraud screens and Passes one of your orders we will update the BigCommerce order status to Awaiting Shipment.
Please visit the NoFraud portal for the full list of available Pass Order Status options.
Review Process & Review Order Status:
If NoFraud assigns a decision of Review, the order status will automatically be changed to Manual Verification Required in BigCommerce. A NoFraud Analyst will later update the order decision to either Pass or Fail, at which point the BigCommerce order status will, once again, be updated.
If updated to Pass, the BigCommerce setting will be updated based on your Pass Order Status setting. If you Use Existing Status is set, NoFraud will revert the order to whichever order status was in place prior to updating to Manual Verification Required.
If the Review order is updated to Fail, the status will automatically be updated to Cancelled or Refunded depending on your Auto-Cancel/Auto-Refund configuration. If both Auto-Cancel and Auto-Refund are disabled, the status will remain Manual Verification Required.
Order Processing & Fulfillment Settings
NoFraud offers a variety of order fulfillment settings & workflows to ensure a seamless and streamlined process based on NoFraud's decision:
Auto-Cancel & Auto-Refund Settings:
Auto-Cancel: For orders that receive a Fail decision, you can enable Auto-Cancel directly in the NoFraud portal (Settings > Advanced). If enabled, NoFraud will automatically set a BigCommerce order status of Cancelled for any order that receives a Fail decision.
Auto-Refund: This setting can only be enabled if Auto-Cancel is also enabled. If enabled, when an order receives a Fail decision, NoFraud will automatically attempt to issue a refund request to your payment gateway. If the auto-cancel and refund are successful, the status of the order will change to Refunded within a few moments.
Auto-Cancel and Auto-Refund Settings in the NoFraud Portal:
Example Order Status in the BigCommerce Portal:
Order Screening Settings
Allow Credit Card Only:
By default, NoFraud will screen all orders, including non-credit card transactions (such as PayPal, Amazon Pay, Apple Pay, etc.). Meaning, the Allow Credit Card Only toggle (Settings > Advanced) will be disabled by default. If you enable this setting NoFraud will only screen credit card orders and skip all alternate payment methods.
Staff Notes Setting:
NoFraud will send a link to our decision on an order in the Staff Notes which are located in the Order Comments and Notes section of the BigCommerce portal.
By default, this setting is enabled, but you can disable NoFraud from posting order decisions to your Staff Notes by visiting the Settings > Advanced > Staff Notes section in the NoFraud portal.
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