To ensure a frictionless user experience for your customers, you can customize the domain NoFraud's team of analysts use to contact your customers to match your own business name, branding, and logo. The domain customization options are detailed below:
1. Review emails can come from your company email domain (Recommended). To implement this change:
- Create a new email address (we recommend verify@YOURDOMAIN.com).
- In the NoFraud portal, go to the Settings menu, then click review. Select the Utilize Custom Email Account box and enter the requested information. Once you click the Send Request button, it will prompt the NoFraud team to add this customization. Once complete you will receive an email indicating your request has been implemented. Please note: if you are not using Gmail or Office365 as your email provider, you will also need to provide SMTP access.
- We recommend you create a page on your website so that your customers can learn more about the email alerts and requests, as well as your relationship with NoFraud. This web page would be linked to each of the alert emails sent to your customers. We suggest https://www.YOURDOMAIN.com/alerts. An example of the text to be shown on the new page can be found here.